Privacy Policy: Cellosophy

Cello Loft LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit cellosophy.com and use our services.

Personal information

Information you voluntarily provide:

• Name and email when you create an account
• Payment information for purchases (processed by Stripe)
• Communication preferences and contact messages
• Profile data for teachers in our directory

Automatically collected

• Device and browser information
• IP address and approximate location
• Pages visited and time spent
• Referring website

We use your information to:

• Provide and maintain our services
• Process transactions and send related information
• Send marketing communications (with your consent)
• Respond to inquiries and support requests
• Improve the website and services
• Protect against fraud and unauthorized access

We do not sell your personal information. We share data only with service providers (Stripe, Supabase, MailerLite), with teachers when you enroll using their code, and when required by law.

We use cookies and similar technologies to keep you logged in, remember preferences, analyze traffic (PostHog), and improve your experience. You can control cookies through your browser settings.

We implement appropriate measures to protect your personal information. No method of transmission over the internet is 100% secure, but we use industry-standard practices to keep your data safe.

You have the right to access, correct, delete, opt out of marketing, and export your data. Contact privacy@cellosophy.com to exercise any of these rights.

Accounts on Cellosophy must be created by users aged 13 or older. Parents or guardians may create student profiles for children under 13 within their own account.

In these cases, we collect only the minimum information needed to personalize the learning experience (first name, age range, progress data). We do not collect personal information directly from children under 13, and we do not market to them.

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

When a purchase is initiated through a third-party AI agent, shopping assistant, or automated checkout (including Stripe's Agentic Commerce surface), the same data practices described above apply. Stripe processes the payment and shares only the data needed to fulfill the order and provide support. We do not receive or store your conversation with the agent. The named account holder is treated as the customer of record for refund, support, and communication purposes.